Most tools in this category meter one thing. Featurebase meters two, and they move independently.
The two meters
Seats. Billed annually, Growth is $29 per seat per month, Professional is $59 per seat, Enterprise is $99 per seat. There is a genuinely free plan, but it is a single seat with no AI.
AI resolutions. On top of the seat price, every plan from Growth upward carries the same line: $0.49 per AI resolution. An AI resolution is what happens when their AI agent closes a ticket without a person touching it.
Both are defensible on their own. Per-seat is the most predictable model in software — you know how many people you employ. And $0.49 for a support ticket resolved without human involvement is, frankly, cheap next to the cost of a person answering it.
The thing worth noticing is what they do together.
The arithmetic
A five-person support team on Growth:
| Per month | |
|---|---|
| 5 seats × $29 | $145 |
| 500 AI resolutions × $0.49 | $245 |
| Total | $390 |
The AI line is larger than the software line. And it is the line you have least control over, because it grows with your ticket volume — which grows with your customer count, which is the thing you are trying to increase.
Move the same team to Professional at $59 a seat and the software line becomes $295, but the resolution charge does not change. You cannot buy your way out of the second meter by moving up tiers.
Why two meters is a different shape from one
With a single meter you can reason about your bill. Seats? You control hiring. Responses? You can throttle a survey.
With two, the levers point in opposite directions. Reduce seats and more tickets fall to the AI, which costs more per resolution. Turn the AI down and the tickets land on the people you are paying per seat for. There is no configuration where succeeding — more customers, more conversations — costs you less.
That is not unique to Featurebase, and it is not sharp practice. It is the honest consequence of pricing a product where the AI genuinely does work that a person otherwise would. If the AI resolves a ticket for $0.49 that would have taken a support agent fifteen minutes, you are ahead. The point is only that you should model both lines before you buy, not just the one on the plan card.
Where we sit, and what we don't do
Feedback Magic is flat: $29/mo for five widgets on one project, $79/mo for twenty-five widgets across five projects. AI triage runs on a monthly credit allowance included in the plan rather than a per-use charge, so a busy month doesn't produce an invoice you didn't plan.
Three honest caveats:
- Featurebase has a real free plan and we do not. One seat, forever, with live chat and ticketing. Ours is a 7-day trial. If one seat is genuinely all you need, free beats flat.
- They do support, and we don't. Live chat, a unified inbox, ticketing, SLAs, an AI agent that answers customers directly. We collect and triage feedback; we are not a helpdesk. If you want a shared inbox, we are the wrong tool and no pricing argument changes that.
- Their AI does more than ours. Ours categorises, tags and prioritises what comes in, and drafts insight from it. Theirs resolves conversations with your customers. Those are different products, and the $0.49 buys something real.
The overlap is the board and the changelog. If that is what you are comparing, our comparison page has the numbers side by side, including the rows where they win.
The habit worth keeping
Before buying anything in this category, count the meters. Not the price — the meters. Then ask, for each one: does this number go up when the tool does its job?
If the answer is yes for even one of them, price the success case rather than today's. If it is yes for two, model them separately, because they will not move together.
Every Featurebase figure here was read off their pricing page on 27 July 2026, including the $0.49 per-resolution rate. The totals above are our arithmetic on their published rates, not their quoted bundles. Check before you buy — theirs and ours.
On the numbers: every competitor price here was read off that vendor's own pricing page on July 27, 2026, not from a comparison listicle — three of the six we first checked were materially wrong. Pricing changes; if you are reading this much later, check the vendor's page and tell us if we are stale.
All six surfaces, from $29/mo — and the bill doesn't grow when they're used → Feedback, surveys, visual annotation, changelog, a voting board and testimonials on one flat plan. Embed them or send them as a link. Responses, visitors and page views are never metered. The like-for-like comparison is Pro at $79 against about $261/mo across four vendors. 7-day free trial, no card.